Need needlepoint advice?
Need needlepoint advice?
Contact the needlepoint hotline, (251) 421-8247. We can help you with any stitching questions you may have. Please click here to take you to the contact page.
Contact Swan Stitch Studio’s needlepoint hotline for questions about our needlepoint canvases, orders, shipping, or stitching guidance.
Do you accept returns?
Do you accept returns?
At this time we do not accept returns due to the custom nature of needlepoint. If there is any issue with your order, please reach out to us right away and we’ll be happy to help. Please click here to take you to the contact page.
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Please contact us immediately by clicking the link here to take you to the contact page. Once you have filled out the contact form with your issue, we’ll get in touch with you as soon as possible.
How much does the shipping cost?
How much does the shipping cost?
We offer delivery to your chosen address, shipping rates are calculated at checkout based on your location.
How long will shipping take?
How long will shipping take?
The standard shipping timeline is 2-3 business days. However, during high-volume seasons, it may take longer.
If you have placed an order and have not received a shipment notification after two weeks, please click here to take you to the contact page.
I have a question not listed here.
I have a question not listed here.
We are happy to help! Please click here to take you to the contact page.
Contact Swan Stitch Studio’s needlepoint hotline for questions about our needlepoint canvases, orders, shipping, or stitching guidance.